Computer Laboratory

Local System Information

This page offers pointers to detail of how to use lab systems, how to get help, and so on.

Getting help and introductory documents

  • Getting help: The main contact address is sys-admin@cl.cam.ac.uk. You should always send email to that address rather than to a specific member of the support team as your request can then be dealt with by the most appropriate person. Emails to that address are fed into out job-ticketing system - it is important not to reply to old tickets with new issues nor to alter the subject line in the replies you recieve back via the ticketing system. Requests sent to to that address are processed by the person currently on the help-desk. So expect to have interactions with more than one person to resolve a fault - especially if it is a specialist issue or a complex one. During term time the help-desk runs in both the mornings and afternoons (see schedule). Outside of term we aim to cover at least one of the morning or afternoon sessions each day.
  • An introduction to computing facilities is an on-line copy of the booklet new users are given.
  • The Frequently Asked Questions list.
  • The local system administration pages A to Z list.

Administrative matters

Workstation provision

Systems software

Communications and the network

Facilities

If you spot things missing from this page and its sub-pages, please notify sys-admin@cl.cam.ac.uk.

[rss feed]Sys-admin news

24 Feb 2015

West Cambridge power problem 2015/02/23

There was a power problem on the West Cambridge site effecting some of our systems in the WGB and some in the UIS at around 9PM on Mon 23 Feb. Please report any anomalies to sys-admin.

21 Feb 2015

slogin server upgrade

As there have been no reports of problems with the testing slogin server we plan to swap the DNS pointer over the weekend spanning the end of February and the start of March at which point the old instances will be available for a short time as slogin-old. (more...)

11 Nov 2014

NFS version 4

Support for NFS version 4 has now been enabled on the main NetApp filer “elmer”. The change is upwards compatible in the sense that the older protocol remains available as well. However client systems which support multiple versions will normally use the highest version available from a server, so many machines will see a change. (more...)

9 Nov 2014

WGB power cut 2014/11/09 17:43

There was a power cut in the WGB just before 17:43 for about ten seconds. See UIS report for their timeline.

27 Oct 2014

internal ‘sysdata’ web service fist to move to NFS sec=sys

http://sysdata.cl.cam.ac.uk/ is the first of the Lab web services to move to Ubuntu servers running Apache 2.4 using NFS sec=krb5 to access the web pages from the filer. Please contact sys-admin if there are any problems. Other services are likely to move over in the near future.