Computer Laboratory

Information for new arrivals

Information for new staff to the Computer Lab

As a new member of staff at the Computer Lab, we hope that everything you need will already be set up ready and waiting for you.

There will be a lot for you to take in, so we have created these pages to help you should things not be working as expected, and to remind you of some of the information you will be presented with in your first few days.

Within these pages you will find a series of links to pages within our Computer Laboratory website. Do take the time to look through these pages, as you will find much of what you need to know about the Lab in here.

You may find the following pages of use as they cover pretty much everything need to know about the Computer Lab:

If in doubt, please don't be afraid to ask a colleague or, if it is a technical question, email the Systems staff.

Note: People working in Reception, please refer to the New reception staff pages.

Your office

Though you may have to share an office, you should have your own desk and computer.

A Computer

You should have been asked before you arrived whether you wanted to use Windows or some version of Linux (we only have limited support for Macs), or in some cases both.

Your computer and phone are connected via sockets in floor boxes.
Should you need any thing changed in this area, please DO NOT do this yourself. Instead, please contact the Systems Staff who will manage the changes for you.

Your own laptop

It is unlikely that you will need to use your own laptop, but if you have bought your own wireless-capable laptop then you can connect to the wireless network. If you need help, please contact the Systems Staff.

CRSID and lab accounts

You will be allocated a university unique identifier, called a CRSID.
(If you already had one of these through previous associations with the University, then it should not have changed).

The CRSID is the login name for your computer, made up of your intials and a series of digits, such as:

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You will also be allocated a lab account. This will be identical to your CRSID, but will give you the relevant permissions required to access servers in the lab.

We use a unified account system, so the same password will work on both Windows and Linux machines.


Many web-based services provided by the University, such as Hermes email, use an authentication system called Raven - which is based on the CRSID.

Most of our web pages are not protected by Raven, but you will need to get one of these accounts for access to some Computing Service webpages such as training.


Printers should be set up for you, but if not you will need to find out where your nearest printers are and what they are called (they are usually labelled).

  • If using Windows see Windows Printing (there are currently some problems if you are using Vista, check the status with Systems Staff)
  • If using a Macintosh see MacOS Printing.
  • If using Linux then it will depend on what variety you are using and which software you have installed. We have a CUPS server, see Computer Lab printing.

You may find the Common Printing Problems page of help should you experience any problems.

Again, if you have any queries, please contact the Systems staff.


Email will be set up for you.
If you have any problems with it, please ask a member of the system staff to help you. They are listed as Computer Officer in this photo gallery.

If in doubt, don't be afraid to ask for help from anyone in a nearby office.


Unless you are working in reception, you should have your own designated telephone and telephone number.

For a full list of staff and student telephone extensions, visit the People page.