Department of Computer Science and Technology

Information for new arrivals

General information about the Computer Laboratory

Here are links to information that you may find useful as a new member of the Computer Laboratory:


  • Local system information
  • Introduction to the computing facilities
    The information here does assume a bit of knowledge about the Windows and/or Unix operating systems.
  • The RT Ticketing system
    View this page to find out the most appropriate email address for the query that you have.
    Please ensure your email contains as much information about the problem as possible, such as:
    • a meaningful subject line
    • the name of the machine with the problem
    • telephone or network port details
    • its operating system
    • specific details about the problem (including a copy of the error message, where possible

    If you have several requests, please create a new email for each one, so nothing gets missed.
    Please DO NOT reply to an end-of-job reply, as this will only re-open the ticket.

Note: Please contact the Computing Service helpdesk for support if the issue concerns:

  • Hermes for IMAP email
  • VPDN
  • PWF-teaching lab on the top floor of the Computer Lab

The building

Health, safety and emergencies

We recommend that you keep the following numbers to hand (in your mobile phone) in case of an emergency:

	Building Services:   01223 763662
	Reception:    	     01223 763500
	And for out of office hours ONLY:
	The Cambridge University Security 	
	Services:   	     01223 331818


Useful email and website addresses

Email addresses for:

Useful website addresses:

Local facilities

Once you have settled into the Computer Laboratory, you maybe interested in facilities on campus and further afield. You may find the pages on local facilities of use.

If you are a member of staff, you may find the University staff discounts pages of interest.