Course material 2010–11
Lecturers: Mr J.A. Lang and others
No. of lectures and examples classes: 8 + 1
Prerequisite courses: Business Studies, Security, Economics and Law
This course aims to give students an outline of the issues involved in setting up an e-commerce site.
- The history of electronic commerce. Mail order; EDI; web-based businesses, credit card processing, PKI, identity and other hot topics.
- Network economics. Real and virtual networks, supply-side versus demand-side scale economies, Metcalfe’s law, the dominant firm model, the differentiated pricing model Data Protection Act, Distance Selling regulations, business models.
- Web site design. Stock and price control; domain names, common mistakes, dynamic pages, transition diagrams, content management systems, multiple targets.
- Web site implementation. Merchant systems, system design and sizing, enterprise integration, payment mechanisms, CRM and help desks. Personalisation and internationalisation.
- The law and electronic commerce. Contract and tort; copyright; binding actions; liabilities and remedies. Legislation: RIP; Data Protection; EU Directives on Distance Selling and Electronic Signatures.
- Putting it into practice. Search engine interaction, driving and analysing traffic; dynamic pricing models. Integration with traditional media. Logs and audit, data mining modelling the user. collaborative filtering and affinity marketing brand value, building communities, typical behaviour.
- Finance. How business plans are put together. Funding Internet ventures; the recent hysteria; maximising shareholder value. Future trends.
- UK and International Internet Regulation. Data Protection Act and US Privacy laws; HIPAA, Sarbanes-Oxley, Security Breach Disclosure, RIP Act 2000, Electronic Communications Act 2000, Patriot Act, Privacy Directives, data retention; specific issues: deep linking, Inlining, brand misuse, phishing.
At the end of the course students should know how to apply their computer science skills to the conduct of e-commerce with some understanding of the legal, security, commercial, economic, marketing and infrastructure issues involved.
Shapiro, C. & Varian, H. (1998). Information rules. Harvard Business School Press.
Standage, T. (1999). The Victorian Internet. Phoenix Press. Klemperer, P. (2004). Auctions: theory and practice. Princeton Paperback ISBN 0-691-11925-2.