Computer Laboratory

Information for new arrivals

Information for new staff to the Computer Lab

As a new member of staff at the Computer Lab, there will be a lot for you to take in, so we have created these pages to help you should things not be working as expected, and to remind you of some of the information you will be presented with in your first few days.

You may find the following pages of use as they cover pretty much everything need to know about the Computer Lab:

If in doubt, please don't be afraid to ask a colleague or, if it is a technical question, email the Systems staff.

Getting started

Access

You should have an ID/access card and key allocated to you when you arrive. These will give you access to restricted areas in the Lab and the reception office.

CRSID and lab accounts

You will be allocated a university unique identifier, called a CRSID. (If you already had one of these through previous associations with the University, then it should not have changed).

The CRSID is the login name for your computer, made up of your intials and a series of digits, such as:

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You will also be allocated a lab account. This will be identical to your CRSID, but will give you the relevant permissions required to access servers in the lab. We use a unified account system, so the same password will work on both Windows and Linux machines.

Raven

Many web-based services provided by the University, such as Hermes email, use an authentication system called Raven - which is based on the CRSID. Most of our web pages are not protected by Raven, but you will need to get one of these accounts for access to some Computing Service webpages.

Induction

All members or staff should go through some form of induction with their line-manager soon after they arrive. However, should you arrive at a particularly busy time (beginning of October term, for example), this may not happen as quickly as the department would ordinarily like. In this case, you may find reading the Induction guidelines of use to make sure you know what you should be finding out.

Everything on that sheet should also be available for you to find in these webpages — if you have trouble finding any information, please email the pagemaster, who will either point you in the right direction or ensure the missing information is added to the department's website. Please ensure you have read the health and safety pages, especially, so you know what to do in the event of an emergency.

Please also ensure that you have a Work Place Assessment soon after you start. Ask your line-manager for more information.

Your office

Note: If you work in Reception, the following information may not be relevant for you. Reception staff should refer to the reception staff pages for information on printing and e-mail, as well as reception procedures.

Though you may have to share an office, you should have your own desk and computer.

You should have been asked before you arrived whether you wanted to use Windows, your preferred version of Linux (we only have limited support for Macs), or both.

Your computer and phone are connected via sockets in floor boxes. Should you need any thing changed in this area, please DO NOT do this yourself. Instead, please contact the Systems Staff who will manage the changes for you.

Your own laptop

It is unlikely that you will need to use your own laptop, but if you have bought your own wireless-capable laptop then you can connect to the wireless network. If you need help, please contact the Systems Staff.

Printing

Printers should be set up for you, but if not you will need to find out where your nearest printers are and what they are called (they are usually labelled). See our pages on printing and scanning for more information.

Email

Email will be set up for you. For more information, see our pages on email.

If you have any problems with your email, please contact postmaster.

Telephone

Unless you are working in reception, you should have your own designated telephone and telephone number.

For a full list of staff and student telephone extensions, visit the People page.